Manager’s Messages

Water Shut-Off 3/25/19

Dear Resident,

Please be advised that on Monday, March 25, 2019, we will have a water shut-off on the 16th to 22nd floor between 9AM-1PM for necessary plumbing repairs. This will affect the units on floors 16-22. If you live on those floors, please expect both hot and cold water to be off.

After the shut-off is complete, please make sure to turn on your faucets slowly as there may be air trapped in the pipes as they are refilled. This may cause bursts of water at first which should return to normal after a few minutes.

Please feel free to contact me should you have any questions or concerns. We apologize for any inconvenience and thank you for your cooperation.

Sincerely,
Jane Kim
Assistant Manager


COMPLETE Water Shut-Off - 3/13/19

Dear Residents,

Please be advised that on Wednesday, March 13, 2019, we will have a COMPLETE water shut-off from 9AM-5PM for necessary maintenance and repairs of the water system. This will affect every unit’s hot and cold water.

If you need to have any plumbing work done in your unit, please call the front desk and let us know as soon as possible. It would be ideal for you to call your plumber to do the work during the scheduled water shut-off.

After the work is complete, please make sure to turn on your faucets slowly as there may be air trapped in the pipes as they are refilled. This may cause bursts of water at first which should return to normal after a few minutes.

Please feel free to contact me should you have any questions or concerns. We apologize for any inconvenience and thank you for your cooperation.

Sincerely,
Priscilla Yoo, CCAM
General Manager


Trash Chute Open!

Dear Residents,

The trash chute has been repaired and is now open for use!

Thank you so much for your continuous patience and cooperation during the repairs. Please note that the trash chute still maintains the same unique design. Therefore, we ask everyone to use caution and follow the Trash Guidelines when disposing of items. Lastly, please also continue to use the recycle bin located inside the trash room for all recyclables. Please Click Here for the Trash Guidelines and Click Here for the Recyclable Item Notice.

Should you have any questions, please feel free to contact me.

Thank you!
Sincerely,
Jane Kim
Assistant Manager


Trash Chute Repair Update

Dear Residents,

Our engineering team has been working very hard with the trash chute repair company in restoring the trash chute. We are very optimistic that the repairs will be completed by Friday, March 8th. However, if there are any delays, we will let you know.

We’d like to take the time to sincerely thank you again for your patience and cooperation while we work to get the trash chute functional again. If you have any questions or concerns about this matter, please contact me.

Thank you.

Sincerely,
Jane Kim
Assistant Manager


Weather Conditions & Carpet Cleaning Schedule

Dear Residents,

Due to the rain and cold weather conditions, we are experiencing a lot of moisture-related condensation in the parking levels. You will notice condensation on the walls, pipes, and ceiling throughout the parking lot. The floors in the elevator lobbies are also constantly wet due to the foot traffic in the rain. We ask that you take caution when going to your vehicles to avoid accidents in these areas.

If you have storage units in the parking levels, we highly recommend that you check your units. Please remember that these storage units and the parking lots are open and not climate controlled. As a result, vehicles and items in the storage units may be affected by the weather.

We will be postponing our hallway carpet cleaning to a later date after the rainy season (Carpet Cleaning & Office Closed). We will continue to monitor the weather and notify you of any additional changes to the carpet cleaning schedule.

Lastly, please be advised that the Management Office will be closed on Monday, February 18, 2019 in observance of President’s Day. If you need immediate assistance, please contact the Front Desk.

Thank you for your cooperation.

Sincerely,
Jane Kim
Assistant Manager


Solair Wilshire - Skydeck Closed Due to High Winds

Dear Residents,

Due to the severity of the winds and safety concerns, the Skydeck will be closed until 5:00AM on Tuesday, January 22nd. This includes the Pool and Jacuzzi, Gym, BBQ Grills, Cabanas, Function Room, Coffee Services, and the Laundry Room. We will continue to monitor the weather and give advance notice if it is unsafe to re-open the Skydeck by tomorrow morning. Click Here for Notice.

If you have any questions or concerns, please call the Front Desk.

Thank you.
Sincerely,
Jane Kim
Assistant Manager


Board of Directors Open Meeting - Rescheduled

Dear Homeowners,

We apologize for the inconvenience but the Board of Directors Open Meeting has been postponed to a later date. The meeting has been re-scheduled to Tuesday, January 29, 2019 at 6:30PM in the Function Room located in the 7th Floor Skydeck.

If you have any questions or concerns, please let me know.

Thank you.
Sincerely,
Jane Kim
Assistant Manager


Trash Chute Information

Dear Resident,

I hope your year is off to a great start.

As you are aware, the trash chute was damaged due to a couple of factors.

  1. Solair’s trash chute has a very unique design with two (2) bends between the 2nd and 3rd floors. Because the trash chute is not straight, that bend experiences all of the impact when trash is thrown down. This also makes the construction of the part more challenging and time-consuming.
  2. Improper disposal of trash. We found very large pieces of wood and construction materials that were thrown down the chute. The impact of these heavy and compacted items cause the chute to separate at the joints. Therefore, we need to make sure to property dispose of the trash once the chute is back in service. Please find attached our Trash Disposal Etiquette Notice and our Recycling Guidelines for your reference.

We’re continuing to push and work with our trash chute vendor for a faster manufacture of the broken part. Additionally, the janitorial team has been doing a great job to keep the trash rooms clean until the chute is repaired. As soon as we get a date for the replacement of the broken part, we will let you know. You may refer to our Trash Chute Closed Notice  and Recyclable List for more information.

We thank you sincerely for your cooperation and patience in this matter. If you have any questions or concerns, please feel free to contact me.

Thank you.

Sincerely,

Priscilla Yoo, CCAM

General Manager


Noise Level Reminders

Dear Residents,

We would like to take a moment to remind everyone of the general rules in regards to noise level. Please note that Solair’s Quiet Hours are after 10PM every day.

ØFurniture All furniture must either have rubber castors and felt pads.

  • Pianos must have at least half an inch of neoprene pads underneath the supports to minimize vibrations.

ØAudio Volumes Radios, stereos, TVs, and musical instruments must be at a reasonable level so that other neighbors are not disturbed.

  • Speakers and TVs should not be mounted on walls shared directly with neighbors.
  • All speakers must be elevated from the floor by a proper acoustic platform such as a speaker stand.

ØPets are prohibited from being excessively noisy on both Terraces and inside the Unit.

ØCommon Areas Residents and their guests must also keep in mind of their noise level when using the Common Areas.

If you have any questions in regards to noise level, please call the Front Desk.

Thank you for your cooperation.

Sincerely,
Jane Kim
Assistant ManagerNoise Level Reminder


Jacuzzi Closed for Maintenance

Dear Residents,

Unfortunately, the Jacuzzi is currently out of service due to a broken heater.

We hope the repairs to be done as soon as possible.

We apologize for any inconvenience and please feel free to contact us should you have any questions or concerns.

Thank you.

Sincerely,
Jane Kim
Assistant Manager


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Location

3785 Wilshire Blvd
Los Angeles, CA 90010
phone | 213.388.2588

Management Team

General Manager
Priscilla Yoo | pyoo@actionlife.com

Assistant Manager
Jane Kim | janekim@actionlife.com

 

Management Company

Action Property Management
600 Wilshire Blvd, Suite 1660
Los Angeles, CA 90017
phone (949) 450-0202
fax (949) 450-0303
communitycare@actionlife.com